Privacy Policy
& SMS Messaging Terms

We collect information that you provide directly to us when you request an estimate or service, schedule an appointment, or contact us. This may include:

• Contact information - your name, mobile or landline phone number, email address, and service address.
• Service details - information about the HVAC, plumbing, or electrical work you are requesting, including notes, photos, and appointment history you share with us.
• Communications - the content of calls, text messages, web forms, and emails you exchange with our team, including call recordings where permitted by applicable law.

We do not collect sensitive personal information, and we do not knowingly collect information from children. See Section 8.

Frolkin & Sons offers SMS text messaging to communicate with customers about service requests and appointments. Participation is always optional.

Consent and opt-in

You may opt in to receive text messages from Frolkin & Sons when you provide your mobile number and agree to be contacted by text - for example, when you call our office, submit a request on our website, or provide your number to a member of our team while scheduling service. Consent to receive text messages is not a condition of any purchase.

Types of messages and frequency

Messages may include appointment confirmations and reminders, scheduling updates, technician arrival notifications, service follow-ups, and responses to your questions. Message frequency varies based on your interactions with us.

Cost

Message and data rates may apply. These charges are billed by and payable to your mobile service provider. Frolkin & Sons does not charge for text messages.

Opt-out and help

You can cancel the SMS service at any time by replying STOP to any text message from us. After you send STOP, we will send a confirmation message and will not send further texts unless you opt in again. For help, reply HELP or contact us at (224) 446-2420 or info@frolkinandsons.com. Carriers are not liable for delayed or undelivered messages.

How we share mobile information

We use the information we collect to:

• Schedule, confirm, and perform the services you request;
• Communicate with you about appointments, estimates, and follow-ups;
• Respond to your questions and provide customer support;
• Maintain records of work performed and improve our service quality;
• Comply with legal, tax, and regulatory obligations.

We do not sell your personal information, and we do not rent or trade it. We share information only in limited circumstances:

• With service providers who perform functions on our behalf (for example, our customer relationship management, telephone, and text messaging platforms), under obligations to protect your information;
• When required by law, legal process, or to protect the rights, safety, or property of our customers, the public, or Frolkin & Sons.

As stated in Section 2, mobile opt-in data and SMS consent are never shared with third parties for their own marketing.

We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, loss, or misuse. We retain information for as long as needed to provide services, maintain business records, and meet legal obligations, after which it is securely deleted or anonymized.

You may request to review, update, or delete the personal information we hold about you, and you may opt out of text messages at any time as described in Section 2. To make a request, contact us using the details below. We will respond in accordance with applicable law.

If you visit our website, we may use standard server logs and basic analytics to understand site usage and improve performance. These tools do not collect SMS opt-in data.

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.

If you have questions about this Privacy Policy or our SMS program, contact: